bp

Great 👍

Very disappointing experience at the BP petrol station on the A40 Western Avenue. I was overcharged for a breakfast meal that was clearly advertised at £6, yet I was charged £7. The staff member who served me, a man with a beard, claimed the price had "just gone up," which seemed like a poor excuse. When I asked for his name, he refused to provide it. I then had to queue again to speak to the manager, Ana, but instead of resolving the issue, she was dismissive and quite rude. When I asked for the staff member's name so I could make a complaint, she refused and said they would only give employees' names to the police, which was a very strange response to a simple customer service request. The £1 isn't the issue, it's the poor attitude, lack of transparency, and unwillingness to deal with a genuine customer concern. I won't be returning and certainly wouldn't recommend this BP if you expect honest pricing and decent customer service.

I am a regular customer at BP, but my recent experience at this location was incredibly frustrating and showed a complete lack of customer service. I ordered a coffee through the self-service till and immediately asked to swap the milk to oat milk—a simple request that is easily accommodated at every other BP station. Instead of being helpful, the manager on duty (Preva , or Preba)( can’t remember the name ) was highly unprofessional and dismissive. To make matters worse, the coffee was pumped out instantly the moment I paid, completely defeating the purpose of taking the receipt to the counter to confirm the order details. If this is the standard of management BP is employing, it is clear that the company's customer service is going from bad to worse. I expect much better from a major brand, and thanks to this manager's poor attitude, I will think twice before using BP again.

In 1 line i saw a manager being rude to a customer (but it sounded like she made the mistake); the she accused another of trying to steal but again her story did make sense.

Always washrooms are out of service

Very poor service at this petrol station. Most of the time the toilet is out of order, which is extremely disappointing and inconvenient for customers. This issue needs to be fixed as soon as possible.

Rude staff!!! For The old woman and the tall guy, if you don't like your job, please let others instead. Talk nice to customers otherwise go back from where you came from or find a different job that suits you. M&S and BP, totally disappointed!

Ordered 2 bottles of water and a baguette through Uber Eats. How hard can that be?! Yet I receive a box full of chocolate?!

Crazy prices. Even for a BP it's crazy

Why are the toilets always closed here

Terrible communication, turned they’re back on me when trying to explain, ask for something, get something else in the bag. I can see the bad feedback, so it’s mot just me

The lady on the till didnt know how to scan BP reward card , she just miss to scan my bp card while showing it during payment , manager should consider this .