bp

One of the worst in customer service and their car wash always have problems. Went their to get my car washed 4 times and funny part is, in 4 attempts their car wash never worked. I don't know that why it is open? Never go there again

Good position, but probably bad in rush hour. The forecourt is clean and there is an M&S and Wild Bean Cafe on site.

As expected, nice and friendly service.

Got m&s store too

Very good service from the staff.

Terrible, Says it’s 24 hour but it’s not. Do not go here wasting peoples time

Equipped with delicious food and drinks for you, your family friends ya nan and ya car

Petrol a bit expensive, car wash with brushes OK.

Good pump

I don’t usually leave reviews —I’m generally a positive and understanding customer—but this experience genuinely compelled me to write one. As a regular BP customer with a significant number of loyalty points, I expect a reasonable standard of service and basic courtesy. I also come from a highly customer-focused professional background. In environments such as Heathrow, excellent customer service is the top priority at all times. Alongside that, I run my own business and have a background in HR, including training and developing people—so I fully understand both the pressures staff face and what good service should look like. To be fair, Priya on the till appeared hardworking and was clearly under pressure, moving constantly between serving customers and preparing drinks. However, the overall organisation and service flow were poor. At the start, when I asked for a coffee as part of the deal using my BP card and requested it extra hot, there was reluctance to accommodate even a simple preference. I was told only certain options could be done due to the queue. I politely clarified that I was happy to wait, and after some hesitation, she agreed—but the process that followed was disjointed. The coffee was prepared in stages and left sitting for approximately 5–10 minutes before the milk was added, as Priya had to repeatedly leave it to serve other customers. I waited patiently as agreed, but the final drink was neither hot nor of acceptable quality. The issue wasn’t the wait—it was the lack of care in preparation. At the same time, another staff member, Jivi, was handling multiple responsibilities—cleaning equipment, attending to facilities, and managing online orders. While being busy is understandable, it became very difficult to have even a basic conversation about the issue. I had to stop and restart several times as he moved between tasks. When I eventually asked for his name, he pointed to his badge in a manner that felt dismissive rather than helpful. When I tried to explain the problem calmly, there was little effort to listen or resolve it. I was effectively told this is how things are done and, if I wanted to take it further, to return in the morning to speak to a manager. At that point, it was clear the concern would not be addressed. This wasn’t just about a coffee—it was about the overall experience and how a polite, patient customer was treated. The lack of organisation, communication, and basic consideration stood out. For a brand that promotes quality and customer care, this was a poor reflection. I hope this feedback is taken seriously and leads to meaningful improvements in both service standards and how customers are treated. If someone wants to check camera time line it's 18th April 2026 Sunday around 16:45 hrs I hope the relevant person to care to read.

Petrol pric3s are the highest for the BP Petrol and the petrol they gave for E10 its of the rubbish quality, need to add Redex the petrol system cleaner with every tank full as the quality has been degraded since the price increase and since last two years when the artificial shortage was created by the government when the petrol reserve was not used due to the Covid affects when the petrol was not used at all by the people.

The car wash is out of order most of the time! They should close it!

Nice clean and modern with great customer services