IMO Car Wash

I have been a loyal customer at IMO Walthamstow for years, but my experience today was extremely disappointing. My company has provided me with login details for the IMO app, which I’ve been using without issue for the past year to access discounts in my wallet. However, today, a staff member was incredibly rude and unprofessional. He refused to let me use the discount, claiming it was only for taxis and that my vehicle didn’t have a PCO badge. I explained that I am not a taxi driver and that this discount was provided by my company. Despite my explanation, he continued to argue, refused to assist me, and outright declined to provide his name, forcing me to take a picture of him for reference. If IMO has changed its policy regarding discount eligibility, that needs to be clearly communicated to existing users. It’s unacceptable to treat loyal customers this way. IMO, you need to train your staff on customer service and ensure they handle situations like this more professionally. I am extremely dissatisfied and hope this matter is addressed.

Wish I’d have looked at the reviews first. Fat guy spraying at the front needs a holiday and a raise, honestly I feel sorry for him as he’s a cocky rude knob but I’ll let it slide. Then post machine no one to be seen and the wash itself was the worst I’ve ever seen , at home cleaning the rest myself, was not even going to use this place as I go on Forest road and always get a good clean but these lot are a bunch of losers.

I purchased the ultra hd wash only to realise that they might have just done eco wash for me. The car was not at all cleaned and dried properly, it was left with water, shampoo marks on windows and body. The workers are not really bothered to answer your queries, services like wheel wash, alloy spa are just a joke and waste of money. If you really need a car wash from them, I will just recommend go with ECO (cheapest option) and do not bother with any extra services. Also expect to spend 5-10 minutes by yourself wiping the car, no matter what wash you choose.

The worst car wash. The thing the washed the car is plastic and it messed the car and started leaking.

Staff Not friendly at all

Had my car washed today on Ultra it wasn't cleaned properly dosent even look clean waste of money.

Absolutely by far one of the best car washes in east London. I really appreciate how they welcome me every time I use them, keep going boys well done to you all . Thanks a lot .

For a machine wash its pretty good. I choose the £19 option and make car exterior looks great, however despite power hose pre wash, wheels were still a bit mucky. Overall its very quick, convenient and result is satisfactory

Asked the guy new indian asian guy to get the bird Turd off the car he charged me extra to use the jetwash sprayers and still missed it some of it. What a waste man. I always use this car wash used to be good but lately its been poor quality.

Very nice car wash 👍

Great service, car looked fantastic when they were done. Would coms again!

Car is dirty after the wash. I saw the guy using hand brush for cleaning the car in front of me. I asked can you do this for me. He said another £2. So I paid another £2 but he just brush the rear bumper. I said you did the whole car for the other car, in reply he started being rude.

I come here every time I need my car cleaned. Friendly, professional and efficient, this is a great service. My car is left sparkling inside and out.

Car is still dirty from back wheels a still dirty and water stains everywhere on the car. Total waste of mony. I'm very disappointed and I will never use this car wash again. No wonder car was was empty. Don't waste your money on this car wash

Good job - recommended

Rapid and good job

I always go here, they always remember me and they do a stunning job each time. Never waste time going anywhere else !

Lovely people and service

Absolutely awful. They will rip you off and when called out on it lie straight to your face! They put you through on the cheapest wash and you believe you got what paid for, when I noticed and told them I paid £11 and got a £5.50 wash they told me I was mistaken even when I showed them the £11 gone from bank account. DO NOT USE AT ANY COST

This IMO is not looked after like the other ones. Avoid going here