WashFinder

IMO Car Wash

Newhailes Rd, Musselburgh, EH21

4.5(230) Closed · Opens 8 am today
IMO Car Wash

Our Take

Reviewers are sharply divided: many praise the valet work as thorough and the staff as friendly, but a recurring minority report rude service, scratches, and a complete lack of response when things go wrong. The wash itself can leave water marks that reappear after drying, and the automated dryer has been known to malfunction without the business offering a refund.

Visitor Reviews (20)

Andie Tweedie
1.0 a week ago

Wish they would keep the same staff. Today they are so rude and I will never be back. I know several people who use it and will no longer be back either.

james catterson
5.0 a month ago

Fantastic service, car looks like new despite me using as a builder van all week. I can’t believe how good it looks.

Zulqarnain Haider
5.0 a month ago

Here’s a professional review you can post: ⭐⭐⭐⭐⭐ I recently visited IMO Car Wash Musselburgh under the new management, and I was very impressed with the experience. While shopping at Aldi, I decided to have my car washed, and the service exceeded my expectations. The team was friendly, professional, and highly cooperative throughout the process. They paid great attention to detail, and my car looked spotless when the wash was completed. It’s clear that the new management is focused on providing excellent customer service and maintaining high standards. I would highly recommend IMO Car Wash Musselburgh to anyone looking for a reliable and efficient car wash service. Keep up the great work!

David Cheptenar
1.0 a month ago

AVOID GOING TO THIS CAR WASH THEY DO NOT WASH YOUR CAR PROPERLY AND THEY OVER PRICE AND DO NOT WATCH YOUR CAR PROPERLY HERES SOME PHOTOS OF HOW THEY WASH YOUR RIMS AND WHEELS

Gerry Veerman
5.0 a month ago

Excellent service. Guys went the extra mile to get caked on bird mess off.

Ian Swanson
5.0 a month ago

Quality service

Morag
5.0 a month ago

We had a full valet done on our car yesterday and again I couldn't fault it. Spotless and out.. Highly recommend!

Zazhal Kazhe
5.0 2 months ago

Went in for a wash and valet despite being very busy thay said no problem very friendly and helpful guys . I left my car went shopping and when I finished my car was looking like new and smelled amazing my kids made so much mess and thay made the car look so new thank you so much guys will definitely be back

Sally Smith
1.0 2 months ago

Must be new owners who are very rude no customer service skills, put a pound in the vaccine cleaner for it not to work apparently that’s my fault and wasn’t going to give a refund until I head insisted won’t be back

Emil Lichota
5.0 3 months ago

Najlepsza

Sarah Byrom
5.0 5 months ago

Wow! These guys are AMAZING!! I got my car fully valeted yesterday & believe me it was in big need of an epic, thorough clean). I can honestly say it's THE BEST valet I've ever had, even cleaner & shinier than when I first bought my car. Staff very helpful, friendly & polite, they fitted me in straight away & I was able to pick my car up the following day as if it were brand new again. It was like receiving a lovely, unexpected gift. Thank you so much. HIGHLY RECOMMEND, I'll def be going back!!

Marie Fiddes
5.0 6 months ago

Excellent valet. My car was like brand new. Very helpful, friendly and efficient staff - would highly recommend

Jessica Vasey
5.0 6 months ago

Amazing service, I won't use another car wash now. They were so friendly and helpful. My car is also spotless!

Lisa Cooney
2.0 8 months ago

Left scratches on both sides of my car and no response from them when I complained

Isla Scott
5.0 8 months ago

Came here after being quoted £100 at another car valeting place and had my car done for half the price. The man did a fantastic job and was very friendly. Highly recommend and will be back! 🌟

Kirsty Lyus
1.0 10 months ago

Horrendous experience! Paid £10 deposit - no receipt or information given. Was unable to drop the car at 8am and didn’t have anyway to phone and let them know I was running behind. Arrived at 10am, offered to return the following day at 8am, to be advised that I had my lost my £10 deposit (as I was 2 hours late dropping off) and would need to pay full £70 valet cost…..where are those T&C’s!

Bradley Scott
1.0 10 months ago

Avoid. The attendant had parked his own car in the entrance and was hoovering it out. Didn’t even attempt to engage with us. Went to the other nearest one and exact same thing. Very unprofessional and waste of time, won’t be coming back!

Michael Johnston
3.0 10 months ago

It’s ok

John Dick
5.0 10 months ago

I went this morning for a car wash and thought the customer service delivered by Martin was excellent and found the car wash to be very good. I will return again but next time for a valet.

jaroslaw dybowski
1.0 a year ago

Waste time and money

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Within a few minutes' drive in Musselburgh.