D.M Hand Car Wash
Mere Rd, Leicester, LE5
★★★★★4.0(125) Closed · Opens 9 am todayOur Take
Many reviewers report thorough exterior cleaning and reasonable prices, but a significant number describe scratched paint, missed interior spots, and aggressive responses from the owner when issues are raised. The service appears inconsistent, with loyal customers noting a recent decline in quality and several warning against the risk of damage.
Visitor Reviews (20)
Staff's are good, treat all the customers equally. Prices are reasonable and plenty of wash service options available, you can pick one which suits you.
Very good service and good clean don't leave marks on windows and good hoover inside and also engine wash decent
The best washer david/darius
MY PHONE GOT STOLEN IM NEVER COMING BACK
Deeply disappointed with the service. I got the Silver Package, which clearly includes both interior and exterior cleaning (except seat washing). However, they failed to do even the basic cleaning I asked for. When I pointed it out, the staff were rude and dismissive instead of fixing their mistakes. The service was completely unprofessional — it felt like dealing with goons rather than customer service staff. It took me hours afterward to clean the mess they left behind. For the price and promises made, this was the worst car wash experience I’ve ever had. Definitely not recommended — avoid wasting your time and money here.
- Thorough exterior cleaning - A team of workers available - Competitive pricing - Excellent customer service - Timely completion of work
Nice clean and wash. Its reasonable price.
Terrible experience from start to finish. If I could leave zero stars, I would. When we politely pointed out that some areas had been missed, the owner immediately got defensive instead of addressing the issue. He told his staff to leave it as it was, even though it was obvious that just a little more effort would have solved the problem. When I tried to explain our concerns, he got aggressive, raised his voice, and told me to “be quiet.” It was shocking and completely unprofessional. He even yelled, “We’re not your servants,” simply because we expected the work we paid for to be completed properly. The rudeness, hostility, and total lack of basic professionalism were unbelievable. Do yourself a favor and stay far away from this place.
Honestly one of the worst car wash experiences I’ve had. The car still looked dirty, and my fiancé even asked if they’d actually cleaned it. My sister-in-law spotted streaks and water marks before we even left the lot. When I brought it up, the employer tried to backchat me like it was my fault or I was being too picky. Instead of just fixing the issue, he got defensive and rude. Really unprofessional and not worth the money. Definitely not going back.
Absolutely awful experience. If I could give negative stars, I would. When we politely pointed out a few spots that had been missed, the owner told his staff to leave it, claiming it couldn't be cleaned—even though it clearly just needed a bit more effort. When I tried to explain this, he got in my face, started shouting, and told me to “shut up.” He then began yelling, “We aren’t your slaves,” simply because we reminded him that we were paying for a service and expected it to be done properly. The aggression, rudeness, and complete lack of professionalism were shocking. Totally unacceptable behaviour—avoid this place at all costs.
David the best washer! Nice service
SCRATCHED MY BRAND NEW CAR! Paid £17 pounds for silver package. The whole process felt very rushed and not worth the price. I suspected they might have scratched the car as 2 small scratches appeared after the wash but when I mentioned it they kept denying it. The car was not as clean or shiny compared to when I sent it to other car washes. Lots of water streak marks inside and outside the car. Will not recommend.
Always use this place when in Leicester. Friendly & do a great job.
These guys know how to clean cars Very happy with the passion for detail Got the interior of my car done also Good value for money Will come here again Keep up the great work
Great job done
Always top quality service
Don’t waste your money.For the past six years, I’ve been a loyal customer and I’ve always been pleased with the service—until my most recent visit, which was very disappointing. The car wasn’t hoovered properly, and the interior windows and windscreen were still streaky and smudged. On top of that, the interior was left visibly dirty, something I haven’t experienced here before. Given the consistent quality I had come to expect, this was quite a letdown. Sadly, after this experience, I will not be returning. It's a shame to end what was once a great experience, but the standards have clearly dropped.
Good car wash - did the job as expected. Would go again for sure.
Decent service
Absolute con. Charged me double for cleaning my van which I accepted. Had to tell them several times to clean the top. Half hearted job and don’t care about customers. Stay away.
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