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Express Hand Car Wash

Pocket Nook St, Saint Helens, WA9

4.2(58)
Express Hand Car Wash

Our Take

A handful of long-term customers praise the staff's work and fair prices, but several recent reviews report aggressive behavior, incomplete valets, and one instance of theft from a glovebox. A customer who paid £70 for a full valet also found damage to a sun visor, which staff initially denied causing.

Visitor Reviews (20)

K Hollihead
1.0 3 years ago

Had my car cleaned inside and out for last number of years on this occassion a desiner pair of sunglasses was taken/stolen from the glove box i only noticed when i needed the next day they deny all of course that it happened but i put them in glove box when it was being cleaned and when i needed next day gone so yes robbers i will never go back and do not support the people working there i do not vouch for them to be anywhere near my possessions this has been reported be aware check at all times if your sad enough to use them

Chris B
1.0 4 years ago

I had to click on at least 1 Star because it wouldn't let Me write the review, otherwise I would have chose No Star. I took my car here today for a full valet, including shampooing the seats, and I was charged £70. Which I thought was an extortionate price considering not so long ago I had the same job done here for about £50. Although the inside is very clean and fresh smelling, they must be on a limited water usage because of the heatwave?? Because the roof of my car is still dirty and the driver's front door window has a combination of dirt and water spots. When I picked the car up, I noticed the glass on the passenger sun visor was cracked. I questioned the member of staff and he denied it was them responsible and claimed "it was like that when I dropped the car off" I've heard that rubbish excuse over a hundred times during my 2 decades in the motor trade. And with my current job, I'm not allowed passengers as it will invalidate my delivery insurance, so no one else could have broken it. After 10 minutes of repeated lies and denial, they offered to order me a replacement sun visor, so basically admitting they broke it. I said No thanks, I'll order one myself, and I asked for some money back to pay for it. They refused to give any money, and instead offered a mini valet. I turned that down, because that doesn't replace the sun visor. Eventually they gave Me just £5 back, which was an insult as I still have to pay some of my own money for a replacement sun visor. It's not so much the breaking of the glass, it's the blatant lies, denial and dishonesty. I would have still been upset about the broken glass, but I would have had more respect for the person who broke it if he said he'd done that and then offered to pay for it. We all make mistakes, it's human nature, but lying is wrong. I have more respect for people if they're honest. I'm a reasonable person, so I wouldn't have shouted and screamed like a lot of people would. So unfortunately, I won't be bringing my car here again.

Hawraz Hamasharif
5.0 4 years ago

Good staffs friendly

Good to Go
5.0 4 years ago

Good place

lee jones
5.0 7 months ago

Good job done. Friendly staff

Jaime Peters
1.0 a year ago

I used to use these people but they seem that have lost their once friendly approach to customers. They are surly, aggressive and when I said £8.00 one of them shouted, and said NO! £10 now! Even though the price is displayed as £8.00. They have also started to cram cars in instead of an orderly line. I don't know if I want to use these people any more.

Mirko Didara
5.0 a year ago

Great service and good value! Always doing a great job!

Olivia Fowell
1.0 2 years ago

Paid £25 for in and out, didn’t take the mats or anything out to hoover, didn’t hoover everywhere, didn’t clean seats, not everywhere has been wiped, smells like wet dog after they sprayed their spray inside the car

Bernie R
5.0 2 years ago

Excellent service, 1st time I have been but will be back

Nick Bievoi
1.0 2 years ago

Very poor service,

David Briers
5.0 2 years ago

Went there 2day V busy , loads of staff , excellent service 👏 got us all done , great price , car looks great again 👍

Ste
5.0 2 years ago

Alwsys excellent. That's why I havwxused them forove 10 yesrs.

Ray Hayes
5.0 2 years ago

These guys are fantastic at what they do I've used numerous mobile valets n car washes but these guys attention to detail and fast best part not a dog hair in sight no other valeters got it hair free

Mike Dean
5.0 3 years ago

Superb service and fair prices. Polite chaps doing the cleaning too. Think I've just found myself a new favourite car wash!

CHARTO 1878
5.0 4 years ago

I never go anywhere else. The guys always do an amazing job 😁

Ste Strong
1.0 4 years ago

Absolute rubbish ,went here as my usual car wash was full ,won't be going again .

Vivek Singh
4.0 4 years ago

Good Work. Open Everyday.

Ade Mackey
5.0 4 years ago

Never let you down - good lads great job 👏

james quinn
5.0 5 years ago

Good

Doris haslam
2.0 5 years ago

Very good car wash friendly people

Other car washes near Express Hand Car Wash

Within a few minutes' drive in Saint Helens.