bp

Schoon

Live locally and been using the station for nearly 8 years. In that period I’ve seen the service drop dramatically, Some system or machine is always broken down in there. Either some of the pumps, the cash machine, or the post office barcode scanner or last week on two ocassions it was the card machines and they could only take cash but not one staff member had the brains to tell anyone in the forecourt or queuing. Night shift team not trained to take/scan parcels for Yodel etc. Terrible attitude of the staff which is largely students who would rather be anywhere else. Really going down hill of late particularly.

Says 24 hours yet wouldnt open door at 6an nor offer to sell from window

Great selection, but probably the worst service possibly imagined from a staff member Simply Horrific, walked out.

Went to Spar BP petrol station, Malone Road, at circa 5pm. I buy all my fuel from this station and do big mileage. I went on this occasion for cash as going out tonight. Cash machine not working. Though, well, I’ll just go inside and get cash. Person on til explained I needed to purchase £5 of goods so I agreed, but as he could only give me £50 cash back this would not work. Man on til told me I could draw money from Post Office, at maximum 3 feet away. So want there. Despite having fully overheard my conversation he was “closed” for 10 minutes and refused to help. Call this service! I would sack these people and bring in staff willing and able to work.